Terms & Conditions

SHIPPING 

All orders receive a tracking number. Customers are emailed a tracking number when the order is shipped. Delivery delays are not common but can occur and are not controlled by Pearls On A Stray Dawg. All orders are handled by the United States Postal Service or United Parcel Service, unless explicitly stated otherwise. 

We are not liable for a refund in the event your package is lost, or stolen by a third party carrier or individual during shipment to your location. The buyer assumes full responsibility when purchasing any item on this webstore. Please contact USPS, or your local Postal Carrier to locate your package, and or file a lost package report. 

For further questions please email info@pearlsonastraydawg.com

 

REFUND POLICY

We do not accept returns or issue refunds. All sales are final and may not be exchanged or returned.

Unopened orders exchanged for a different size are dealt with on a case-by-case basis. 

 

ORDER CANCELLATION 

Due to our fulfillment process, we may not cancel orders once they have been placed. Thank you for your understanding. 

 

PRIVACY POLICY 

Pearls On A Stray Dawg respects our customers account information as private and highly confidential. Any information given on this website will never be shared with any outside parties or individuals. Your information is secured, we are only allowed to see our customers shipping address and name. Payments are captured by Shopify Payments. 

 

DAMAGED ITEMS  

If the item you have received has any defects or is damaged please contact us and we will handle the situation immediately.

 

Thank you for your patience and understanding while shopping with us,

Pearls On A Stray Dawg.